SERVICES
Your business already has something worth saying.
Headwaters Workshop turns your knowledge, ideas, and materials into polished content built for your company and your customers.
HELP CONTENT
VIDEO SCRIPTS
CONTENT REPURPOSING
CONTENT REFRESHING
Great businesses can still have bad content.
WHERE THINGS BREAK DOWN
Your software works. Your help content doesn’t.
Customers struggle to find answers, tutorials leave out important steps, and your support team keeps responding to the same questions.
Your product deserves more attention.
You know the importance of video, social posts, and resources, but turning what you know into polished content never gets checked off the list.
Your content no longer reflects your business.
The information is outdated, the terminology is confusing, or years of random updates have left your materials disconnected and inconsistent.
START WHERE YOU ARE
Send us what you have.
That might be an old video, rough transcript, outdated article, product documentation, scattered notes, or simply an idea you haven’t had time to develop.
We review what’s available, identify what’s useful, and build a clear plan for turning it into cohesive content that fits your brand and serves your audience.
Don’t have much source material? With eight years of experience reviewing software and apps, we can explore your product, learn its workflows, identify content gaps, and recommend what your customers may need next.
WHAT WE CREATE
See what Headwaters Workshop can take off your plate.
Projects can focus on one specific deliverable or combine several services into a coordinated content package.
For software, apps, products, and processes that need clearer customer-facing guidance.
You can send us:
- Access to your software or app
- A product demo or screen recording
- Existing documentation
- Rough notes or a list of priorities
- Outdated help materials
We can create:
- Step-by-step help articles
- Tutorials and product walkthroughs
- FAQs and knowledge-base content
- Customer education and onboarding resources
- Recommendations for missing or unclear support content
For software, apps, products, and processes that need clearer customer-facing guidance.
You can send us:
- Access to your software or app
- A product demo or screen recording
- Existing documentation
- Rough notes or a list of priorities
- Outdated help materials
We can create:
- Step-by-step help articles
- Tutorials and product walkthroughs
- FAQs and knowledge-base content
- Customer education and onboarding resources
- Recommendations for missing or unclear support content
For getting more value from videos, webinars, articles, interviews, and other material you have already created.
You can send us:
- A video or webinar
- A transcript
- An article or guide
- A podcast or interview
- A collection of notes or ideas
We can create:
- Articles and help & support content
- Email copy
- Social posts
- FAQs
- Short-form scripts
For content that has become outdated, confusing, inconsistent, or disconnected from the business you are today.
You can send us:
- Old articles or web pages
- Outdated tutorials
- Legacy FAQs
- Inconsistent or overly technical product terminology
- Materials created by different teams over time
We can create:
- Updated and rewritten content
- Reorganized help resources and consolidated articles and FAQs
- Clearer terminology and explanations
- More consistent brand voice
- Recommendations for new, combined or retired content
WHY IT MATTERS
Content that does more for your business.
Give customers better ways to help themselves
Clearer tutorials, FAQs, and walkthroughs can reduce repetitive support questions and make answers easier to find.
Create a more polished presence
Keep your website, videos, social channels, and customer resources consistent with the quality of your business.
Get more from the work you already did
Extend the value of recordings, webinars, articles, interviews, and internal materials across several formats.
Move unfinished projects forward
Turn rough ideas, scattered notes, and half-finished drafts into content that is organized and ready to use.
Give your team a complete roadmap
Provide scripts, visual direction, on-screen text, and supporting content to get your team camera-ready.
Find the gaps your customers notice
Gain an experienced outside perspective on where instructions, explanations or support resources may be missing.
READY WHEN YOU ARE
You already have the starting point.
Send your video, notes, old article, product access, or unfinished idea. We’ll help determine what it can become and create the content your business needs.